We strive to make sure you are 100% satisfied with your product. Should it not be up to your standard please contact us within 14 days and we will issue a complete refund upon receiving the product back at our facility. The product cannot be damaged or broken, and should reflect the new condition it was received in. If you wish to return your product, please email email@example.com for instructions.
Last year we had a 99% success rate on all our postage! This means we know how to package your gift and you are safe in the knowledge that it will arrive quickly and safely.
However, you may be one of the unlucky 1%. If this is you, then please do email us at firstname.lastname@example.org and we can arrange a replacement to be sent to you.
All our products are sent Royal Mail First Class and you should expect them within 3 to 5 days after you have ordered.
For detailed shipping information for other products, please visit the Product Description section on the product's page.